Changing / Cancelling my Order
We process, pack and ship our orders as quickly as possible. Due to this dedication, we do not have a delay that allows time for us to cancel or change orders. If you need to makes changes to your order, please wait to receive your order and make any returns at that time. We apologize for any inconvenience. 

Payment Questions
We accept any U.S.-issued card and most non-U.S. issued cards with a Payment Network logo. We also accept PayPal & Apple Pay for domestic orders. If you have any domestic payment problems or payment questions, please contact support at support@orosapparel.com. All international payment questions, please contact crossborder_merchant@ftn.fedex.com. 

Back Ordered Products
We apologize for any out of stock products. If you would like to be notified when products are back in stock, click the 'Email When Available' button on your desired product selection.  


Refunds
We do accept returns for a refund. The rules are the same as our Exchange Policy. Soon as we receive your order in house, we will begin the refund process. It can take us up to 5 business days to process your refund then it will take another 10-15 business days for your bank to process the refund on their end.

Product Specs
Each product of ours is insulated with our Solarcore Technology that is based on NASA’s Aerogel Insulation. It is completely waterproof, breathable, durable, and does not lose its thermal conductivity under compression.

Weight of Products
Each product weighs a different amount. If you have a specific question regarding the weight of a product, please contact Customer Support at support@orosapparel.com.