Changing / Cancelling my Order
We allow our customers to change or cancel their orders within the first hour of purchase. After that hour, we cannot cancel or change your purchase because your order will already be in the fulfillment process.

Payment Questions
We accept any U.S.-issued card and most non-U.S. issued cards with a Payment Network logo. We also accept PayPal & Apple Pay. If you have any payment problems or payment questions, please contact support at contact-us@orosapparel.com.

International Orders
YAY! We accept International Orders. See International Shipping for details.

Back Ordered Products
If you see that one of our products are out of stock, you can sign up to get notified when we restock that product. You can do this by clicking the 'Notify Me' button at checkout.

Timing of Shipping
Currently, all orders will be shipped within 1-2 business days from the date of purchase. As soon as your order is picked up by the courier, you will receive an email confirmation with the tracking information.

Shipping Fees / Custom Fees
Unfortunately, we cannot foresee or calculate what the duties, taxes and fees are on your package. However, the shipping transportation cost is calculated for you at checkout.

International Shipping
International shipments require additional duties and taxes to be paid by the buyer at the time of purchase and will be added to the shipping rate. Delivery time dependent on destination.

Shipping Locations
We currently ship to the following countries: Aland Islands, Albania, Andorra, Argentina, Armenia, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Bouvet Island, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Falkland Islands (Malvinas), Faroe Islands, Finland, France, French Guiana, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Guyana, Holy See, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Jersye, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, Netherlands, New Zealand, Norway, Paraguay, Peru, Poland, Portugal, Reunion, Romania, Russia, San Marino, Serbia, Singapore, Slovakia, Slovenia, Spain, Suriname, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Uruguay, USA, Venezuela and Vietnam.

Return Policy
Here at OROS, we take pride in who we are and what we sell. We want you to be fully satisfied with our product. If for some reason you are not satisfied, we will accept returns up to 30 days from your purchase date. For us to accept returns, our product must be unused, unwashed, all tags attached and in the original saleable condition. You must include the original receipt and follow the request steps found on our website: www.orosapparel.com/a/returns. This applies to both domestic & international purchases.

Exchange Policy
We want to make sure that your product fits perfectly! If you need to exchange an item, please return your item first (follow the steps at www.orosapparel.com/returns) and then place another order for the correct item. You will have a window of 30 days from your purchase date to make exchanges. We will process your refund as quickly as we can but usually, this can take up to 3-5 business days for processing and then another 10-15 business days for your personal bank to process our request.

Refunds
We do accept returns for a refund. The rules are the same as our Exchange Policy. Soon as we receive your order in house, we will begin the refund process. It can take us up to 5 business days to process your refund then it will take another 10-15 business days for your bank to process the refund on their end.

Product Specs
Each product of ours is insulated with our Solarcore Technology that is based on NASA’s Aerogel Insulation. It is completely waterproof, breathable, durable, and does not lose its thermal conductivity under compression.

Weight of Products
Each product weighs a different amount. If you have a specific question regarding the weight of a product, please contact Customer Support at contact-us@orosapparel.com.