What orders qualify for free shipping?
We currently offer free shipping on all orders.

What is the estimated shipping time?
The estimated delivery time is approximately 4-7 business days for continental US. This timeline may vary with the final destination. 4-7 business day shipping refers to transit time and does not include processing time. Please allow for an estimated 2 business day for processing.

Can I change my shipping address after my order has been placed?
No, the shipping address cannot be changed after the order has been placed.
If you have any concerns about an order that has already been placed please email contact-us@orosapparel.com.

Can I cancel an order once the order has been placed?
No, once an order is placed and payment is taken, you cannot cancel your order.
If you have any concerns about an order that has already been placed please contact us at contact-us@orosapparel.com.

How will I know you that you received my order and when will the payment be deducted?
After your order is processed you will receive an order confirmation number on screen and also by email. Your credit card or PayPal will be charged when your order ____.

Can I add items to an existing order?
No, items cannot be added to an existing order once payment has been made.
If you have any concerns about an order that has already been placed please contact OROS at contact-us@orosapparel.com.

Do I need to sign for my order?
No.

Which countries does OROS ship to?
Shipment of OROS online purchases to anywhere in the continental United States is free of charge to the customer. Shipping of OROS products to US military personnel on military bases will be free of charge to the customer.

All international shipments, as well as, shipments to Alaska and Hawaii are subject to all applicable shipping and tariff costs. These costs will be paid for by the customer upon check out.

All questions regarding shipping can be directed to contact-us@orosapparel.com.

Does OROS ship to post office boxes?
Yes, we will ship to post office boxes but may have to use an alternate carrier which can increase the delivery time of your order.

Will you ship my order to a military address?
OROS will ship to a military base address but may have to use an alternate carrier which can increase the delivery time of your order.

How much tax will I have to pay?
All applicable taxes will be applied based on the country or region that your order is being shipped to.

Does OROS ship to multiple addresses?
No, we do not ship to multiple addresses. Each individual order will ship to only one address.
If you wish to send several items to different addresses, then a new order must be completed for each individual destination.

Can products be delivered to a different mailing address from the billing address?
Yes, the Shipping address can be different from the Billing address.

List of holidays that may delay shipping.
Canada (2016):
• Feb 8, Family Day
• Mar 25, Good Friday
• Mar 28, Easter Monday
• May 23, Victoria Day
• Jul 1, Canada Day
• Aug 1, BC Day
• Sep 5, Labour Day
• Oct 10, Thanksgiving Day
• Nov 11, Remembrance Day
• Dec 25, Christmas Day
• Dec 26, Boxing Day

USA (2016):

• Mar 25, Good Friday
• May 27, day before Memorial Day
• May 30, Memorial Day
• Jul 1, day before Independence Day
• Jul 4, Independence Day
• Sep 2, day before Labor Day
• Sep 5, Labor Day
• Nov 24, Thanksgiving Day
• Nov 25, day after Thanksgiving Day
• Dec 25, Christmas Day
• Dec 26, Boxing Day

Is my package insured?
All packages are partially insured through the shipping company used.

How will I know when my order ship?
You will receive a shipping confirmation email with the tracking number(s).

How do I track my order?
Please refer to the shipping confirmation email sent to you. Any additional questions, contact us at contact-us@orosapparel.com.

How long do I have to return my purchase?
Items may be returned for a refund within 30 days from the date of the original purchase. Items must have all original tags attached, be unworn, and in the original new condition.

Will I be refunded the full value of my order?
OROS will provide a full refund for the value of the item in the same form as the original payment. All items being returned for a refund, must meet the following criteria: Items must have all original tags attached, be unworn, and in the original new condition. If the items are not in "sellable condition" due to negligence or abuse, they will not be accepted for return.

How long will my refund take?
Refunds may take between 7-14 business days to process once an item has been delivered to our returns facility, and may vary depending upon the credit card company that you used for the original purchase.

How are shipping costs handled for refunds of products purchased through the OROS online store?
It is the responsibility of the customer to pay for shipping back to our warehouse at 538 Reading Rd. Suite LL Cincinnati, OH 45202.

How do I return an item that I received as a gift?
Items must be returned by the original purchaser. If this is not possible, then please contact our Customer Service Representatives at contact-us@orosapparel.com to discuss an alternative option.


How do I process an exchange?
Please email us at contact-us@orosapparel.com. OROS will send you a prepaid shipping label for the exchange and we will also cover the cost of shipping out the next product to you. Please allow for 4-7 business days to process exchanges.

I purchased apparel through Indiegogo/Kickstarter. Can I return my items?
Unfortunately, no. We do offer exchanges for our Indiegogo & Kickstarter Backers.