Shipping Information

Domestic Shipping
We do our best to process and ship orders within 1-2 business days, Monday - Friday. Please keep in mind that during holiday seasons, processing time may increase. Delivery timelines commence one business day following the purchase date. All orders placed after 5pm EST will be shipped the following business day.

Domestic Shipping Options
Standard Ground: 2-5 business days (HI, AK, PR shipments could take longer) 
2-Day Delivery: 2 business days

Canadian Shipping 
We are excited to offer shipping to our Canadian friends. We do not ship to PO boxes. To make your experience as smooth as possible, we provide a flat rate service which includes all duties, taxes, and transportation costs within the checkout. We do our best to process and ship orders within 1-2 business days, Monday - Friday. Please keep in mind that during holiday seasons, processing time may increase. All orders placed after 5pm EST will be shipped the following business day.  

Canadian Shipping Options:  
International Priority: 2-5 business days 

International Shipping
After your payment is authorized and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Purchases made after 5pm EST will not be shipped out until the next business day. If you order after 5pm EST on a Friday, your order will likely be shipped out on the following Monday. Please allow 24-48 hours for your tracking details to update. International shipping times vary by country. Pricing and options are provided at checkout.

The cost of international shipping includes any applicable duties and taxes for the destination country—the price provided at checkout is the final and total cost of the order.

Canadian and International Tracking
Shipping may take longer due to customs holds at point of destination. In order to ensure fast and efficient service, all Canadian and international orders will first be sent to our freight forwarder in New Jersey, and packages will then be routed to the final international shipping destination.

Please reach out to support@orosapparel.com if you have any questions.

How are taxes and duties calculated?
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout. For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

What Exchange Rate is Applied
When purchasing in a currency other than USD, the conversion is performed by our checkout and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out. We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.

International Returns and Exchanges 
Unfortunately, we are unable to accept returns/exchanges on orders shipped outside of the United States.