Return Policy

If you purchased a product directly from us here at and you are not satisfied for any reason, return it to us, unused and in the condition you received it, within 30 days and we will issue a refund for the purchased price of the product. Customers are responsible for shipping costs on all refunds. For product exchanges, customers are responsible for shipping the product back to our address with their packing list providedOROS will cover all exchange shipping costs from our warehouse to the consumer.

  1. Return to:
    538 Reading Rd. Suite LL
    Cincinnati, OH 45202
  2. Include the packing slip, along with reason for return. If you don't have the packing slip, please email us at We will provide one for you.

  3. Email us at with any additional questions.

Shipping Policy


All orders shipping in the continental United States will be free of charge to the consumer. Shipments to AK and HI will be charged to the customer upon check out. All product orders have a processing time of 1-2 business days and will arrive in 4-7 business days.


International shipments require additional duties and taxes to be paid by the buyer at the time of purchase and will be added to the shipping rate. Delivery time dependent on destination.

For more information visit our FAQ page.