Domestic Shipping:
We are excited to offer free standard shipping on all domestic orders of $50 USD or more for domestic purchases. We do our best to process and ship orders within 1-2 business days, Monday - Friday. Please keep in mind that during holiday seasons, processing time may increase. All orders placed after 5pm EST will be shipping the following business day.
Domestic Shipping Options:
Free Standard Ground: 3-5 business days
Expedited Delivery: Up to business days
Overnight Delivery - 1 business day
Canadian Shipping:
We are excited to offer free shipping to our Canadian friends for purchases over $300. To make your experience as smooth as possible, we provide a flat rate service which includes all duties, taxes, and transportation costs within the checkout. We do our best to process and ship orders within 1-2 business days, Monday - Friday. Please keep in mind that during holiday seasons, processing time may increase. All orders placed after 5pm EST will be shipping the following business day.
Canadian Shipping Options:
International Priority: 1-3 business days
International Shipping:
In partnership with FedEx Cross Border, we are pleased to offer shipping to over 200 countries. Our international checkout allows you to see all import costs so there are no surprises when your package arrives at the door.
Our secure international checkout calculates all duties, taxes, fees, and cost for transportation at the time of purchase. Upon the completion of your order, FedEx Cross Border will charge you for your entire purchase. Orders are shipped 2-4 business days after the order is placed.International orders cannot be changed or canceled. The delivery timeframe will vary according to the destination and the shipping option you selected at when you place your order. Please check your tracking number listed in your order confirmation email for the most up to date information about your order.
International Loss & Damage Insurance
International shipment insurance protects your order against damage or loss while your order is in transit. You can purchase shipment insurance for 2% of your order’s cost, covering the value of your entire order. We encourage our customers to utilize our insurance program to protect any accidental damage. Without insurance, you may not file a claim for any loss or damage that may occurs during the international shipping process.
For international claims, contact FedEx Cross Border at 1.877.577.3622 or crossborder_merchant@ftn.fedex.com.
International Shipping Options:
International Express: 4-9 business days
International Economy: 6-18 business days
Military Shipping APO / FPO:
OROS is thankful for the men and women who serve our country. We offer free shipping for all orders over $50 to US military addresses.
Military Shipping Options:
Standard Ground: 7-10 business days
Return Policy
Here at OROS, we take pride in who we are and what we create. Your satisfaction in our products is important to us. If you are unsatisfied with your purchase, we accept returns within 30 days from your purchase date. In order to accept returns, the product must be returned unused, unwashed, all tags attached, and in the original saleable condition.
Submitting a Return
In order to submit a return, please email our customer service at support@orosapparel.com with a subject line titled "Return Request". In that email, please include your order number, the product you'd like to return, and the reason for returning.
